Privacy Policy

At The Crafted Home Private Limited, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you agree to the collection and use of information in accordance with this policy. As a UK-based entity shipping internationally, we ensure your data is handled with the highest standards of security, regardless of where you are located.

1. Who We Are

The Crafted Home Private Limited is a company registered in the United Kingdom.

For any privacy-related enquiries, you can contact our Compliance Department at:

2. Data We Collect

We may collect and process the following categories of data:

• Identity Data: Name, username, or similar identifier.
• Contact Data: Billing address, delivery address, email address, and telephone numbers.
• Financial Data: Payment details processed securely via PayPal. (We do not store full credit card details on our servers).
• Technical Data: IP address, login data, browser type, time zone setting, and location data.
• Usage Data: Information about how you use our website, products, and services.
• Marketing Data: Your preferences in receiving marketing from us and our third parties (Google, Meta, TikTok).

3. How We Use Your Data

We use your data for the following lawful purposes:

• Order Fulfilment: To process and deliver your orders, including UK and international shipments.
• Marketing & Advertising: To show you relevant adverts via Google Ads, Meta Ads, and TikTok Ads based on your browsing behaviour.
• Analytics: To improve our website performance using Google Analytics, Google Search Console, and Google Tag Manager.
• Customer Support: To manage enquiries via our dedicated support channels.

4. Cookies and Tracking Technologies

Our website uses cookies and caching to enhance user experience and provide personalised content. This includes essential cookies for website functionality and non-essential cookies for advertising and analytics.

Retention Period: In compliance with our data minimisation policy, we retain customer cookies for a period of three months. After this period, cookies are automatically flushed from our systems to protect your privacy.

You can manage your cookie preferences through your browser settings or our on-site consent banner.

5. International Data Transfers

As we ship internationally, your data may be processed by third-party delivery partners outside the UK. We ensure that all such providers offer an adequate level of protection and comply with standard contractual clauses approved by the UK Information Commissioner’s Office (ICO).

6. Data Security

We have implemented robust security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. Access to your personal data is strictly limited to employees and partners who have a business “need to know.”

7. Your Legal Rights

Under the UK GDPR, you have the following rights:

• The right to access: Request a copy of the data we hold about you.
• The right to rectification: Correct any inaccurate data.
• The right to erasure: Request that we delete your personal data.
• The right to restrict processing: Limit how we use your data.
• The right to data portability: Request a transfer of your data to another provider.

To exercise these rights, please contact compliance@dev.thecraftedhome.co.uk.

8. Contact Our Departments

For specific enquiries, please reach out to the relevant team:

• General Information: info@dev.thecraftedhome.co.uk
• Sales Enquiries: sales@dev.thecraftedhome.co.uk
• Shipping & Logistics: shipping@dev.thecraftedhome.co.uk
• Accounts & Billing: accounts@dev.thecraftedhome.co.uk
• Customer Support: support@dev.thecraftedhome.co.uk