Trade FAQs
Common questions regarding our professional partnership programme and B2B operations.
Who is eligible for a Trade Account?
Our programme is open to verified interior designers, architects, property developers, and hospitality procurement professionals. We require valid business documentation or a professional portfolio for verification by our compliance team.
Is there a minimum order value for trade?
No, we do not enforce a minimum spend. Whether you are ordering a single item for a client or outfitting a full commercial space, you will receive your trade benefits and professional support.
How do I receive an international shipping quote?
For international projects, please place your order via the website. Our logistics team will then calculate the most cost-effective freight rate based on your order's volume and destination. We will email you a bespoke quote for approval before dispatching the goods.
What are the payment terms for B2B orders?
All trade orders are processed on a Pro-Forma basis. We accept secure payments via PayPal. Once the funds have cleared, your order will move into the production or dispatch phase.
Can I return trade items if my client changes their mind?
Unlike consumer orders, B2B sales are final. We only accept returns for trade items if they are found to be defective or damaged upon delivery. Any such issues must be reported to our shipping department within 48 hours of receipt.
Are your products suitable for commercial use?
Many of our pieces are crafted to exceed residential standards. If you have specific requirements for a high-traffic commercial or hospitality environment, please contact sales@dev.thecraftedhome.co.uk for detailed technical specifications.
Still have questions?
Our Trade Desk is here to help with your project requirements.
Email: sales@dev.thecraftedhome.co.uk | Phone: +44 7440 672275
